Rahman MKA, Haron SA, Paim L, Osman S, Yunus N, Wee H. The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling. IRMM [Internet]. 2016 Oct. 7 [cited 2024 Dec. 4];6(7S):209-13. Available from: https://mail.econjournals.com/index.php/irmm/article/view/3255