Rubtsova, Maria, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, and Sergey Rasskazov. 2015. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5 (4):253-58. https://mail.econjournals.com/index.php/irmm/article/view/1485.