RAHMAN, Mohd. Khirzanbadzli A.; HARON, Sharifah Azizah; PAIM, Laily; OSMAN, Syuhaily; YUNUS, Noorlaila; WEE, Hassnah. The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling. International Review of Management and Marketing, [S. l.], v. 6, n. 7S, p. 209–213, 2016. Disponível em: https://mail.econjournals.com/index.php/irmm/article/view/3255. Acesso em: 4 dec. 2024.