EPOSI, Elsie Mbua. Evaluation of Customers’ Expectations and Perceptions of Service Quality Dimensions: A Study of South African Post Office in the North-West Province. International Review of Management and Marketing, [S. l.], v. 13, n. 6, p. 29–42, 2023. DOI: 10.32479/irmm.14876. Disponível em: https://mail.econjournals.com/index.php/irmm/article/view/14876. Acesso em: 22 dec. 2024.